PAYMENT / DELIVERY / RETURNS

PAYMENT

• Credit cards ( VISA, MASTER, American Express )
• Shop Pay
• Apple Pay
• Google Pay
• Amazon Pay

SHIPPING

• INTERNATIONAL SHIPPING
  Fedex： Free
  
  
• DOMESTIC SHIPPING ( JAPAN )
  Yamato Transport： Free
  

DELIVERY

Please allow 3-6 business days for order processing before dispatching.
Any delays will be communicated to the customer.


All orders ship from Japan.


Please note, LĀLEROBE are not responsible for any unanticipated delays caused by destination customs clearance processes.

DUTIES / TAXES

If your parcel is being delivered to an international address, it may be liable for Custom Duty and Local Taxes.
Any local Duties and Taxes to be paid by the customer.

Please note, duties and taxes are not refundable.

RETURNS

Items purchased on lalerobe.com are eligible for return provided that they are returned within 14 days of the item's original ship date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached.
Please contact us within 7 days of receiving your order by email at shop@email.lalerobe.com or via our website.

RECEIVE A REFUND

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 10 business days for your return to be processed. LĀLEROBE will issue a full refund, credited to your original form of payment and will not include shipping costs, unless in case of faulty items.
Returns are accepted at the sole discretion of lalerobe.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1- refusing to accept the return and sending it back to the purchaser or 2- deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair.


Customs duties and sales taxes are non-refundable. For purchases paid by Credit Card, the refunded amount will be available to clients in roughly 10 business days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. Our regular Return Policy as described above applies during sale periods as well.